FAQ

Lampemesteren.com ships all items with GLS, DPD, UPS, DSV. You can choose to have your order delivered to a GLS, DPD, UPS, DSVparcel shop or directly to your home. Delivery usually takes 1–3 working days. In many cases, your order will be shipped on the same day you place it.

All purchases over 99 € can optionally be delivered to a GLS, DPD, UPS, DSV parcel shop, excluding freight items.

Standard delivery takes 1–3 working days. Please note that designer lamps may take up to 3 weeks to arrive.

Yes, that’s possible. Just enter your preferred delivery address during the checkout process – it can be different from the billing address.

You can only change the delivery address if your package has not been billed yet. Please contact our customer service team to request the change. Once the package is billed, it is no longer possible to change the address.

If you haven’t received your package within 10 working days after getting the shipping confirmation, please contact our customer service. We’ll check the status of your delivery and, in some cases, we can track the package.
You can email us at info@lampemesteren.com or call us at + 45 96 750 477. 

You will receive your order confirmation within a few hours after placing your order at the email address you provided. If you have not received a confirmation, please check your spam folder. Our customer service will be happy to answer any questions you may have.

 To place the order online, please proceed as follows:

• Click the "Add to basket" button on the product page.
• You can call up your personal shopping basket using the shopping basket icon in the upper right corner.
• In the following you have the option to complete your order via PayPal Express or the normal ordering process.
• Complete your order by clicking on the "Proceed to checkout" button.
• You will usually receive confirmation of receipt of your order within a few minutes, at the latest after 24 hours.

No, we don't. For security reasons, we do not accept orders by email or fax. You can call customer service on + 45 96 750 477 to be guided through the web shop and help you add items to the shopping basket, but you must actively participate in the buying process. 

We attach great importance to the quick execution of your order. For this reason, it is usually not possible to make changes (e.g. at the delivery address or by adding products) to an existing order after you have completed your order.

You will receive the invoice after the order has been sent to the e-mail address you specified when you placed your order.

The debit depends on your chosen payment method. If you pay by PayPal, for example, the amount will be debited immediately. If you pay by credit card, the amount will be debited to your account upon delivery or after 28 days at the latest.

You can conveniently choose between different payment methods in the checkout.

You will receive the invoice after the order has been dispatched to the e-mail address you provided when placing the order.

 It is not possible to change the payment method at a later date.

Yes, you can return your item for up to 50 days after receipt and get a refund of the price of the item excluding shipping costs.
You cannot cancel the purchase by refusing to receive the item without notifying us.
If you have cancelled the purchase, you pay for the return yourself.
 
If the item has lost value because you have used it in a way other than what was necessary to determine the nature, characteristics and functioning of the item, you can only get part of the purchase price back.
 
If the consumer handles the item beyond what is normally permitted in a shop and the value of the item is impaired, Lampemesteren.comis entitled to deduct this impairment from the return amount. The reduction in value is calculated as the difference between the sales price of the product and the market price of the product when sold after the return.
 
In some cases, goods no longer have any value due to use. In these cases, you are not entitled to a refund.
 
Packaging can play a role in the loss of value.
If you open, damage or lose the packaging, this may constitute a loss of value. If the packaging affects the value of the item when reselling, the cost of new packaging must be deducted.

If you use your right of withdrawal, you will need to pay the return shipping costs yourself.
If you make a valid complaint, Lampemesteren.comwill refund the full price of the item, including shipping costs.
If the refund is made by bank transfer, it may take up to 30 days.

This is different depending on the item. Some lights have to be disassembled when shipped because of their size or transport security. Assembly instructions are always enclosed with the products. It provides information about which steps are required during assembly or whether assembly is required.

A maximum power consumption which must not be exceeded is stated on the socket and the nameplate of the lamp. If the power is too high, the socket could melt in the worst case and thus become a possible source of fire.

If it is a light fitting with a conventional socket, the light bulb can be replaced. In the case of light fittings with integrated LEDs, the entire item must be replaced.

The new label has been used across Europe since March 1, 2021. But for lamps, it started later — on September 1, 2021. Until March 1, 2023, both the old and new labels were allowed to be used at the same time.

The efficiency class of each product is now calculated using a new test method. That’s why the old and new energy classes are hard to compare.

For example, the energy use of the external power supply is now included. This makes the total efficiency look lower.

The old labels used a scale from A++ (most efficient) to E (least efficient). This was based only on how much energy the product used in kilowatt-hours (kWh) per 1000 hours.

The new labels use a scale from A (most efficient) to G (least efficient). This is based on new energy classes that include more factors.

The new labels also show more information about the lamp or light: how bright it is (lumen), the color of the light (color temperature), the type of socket, and how much energy it uses.

There is also a QR code on the new labels. You can scan it with your phone to go to the European Product Database for Energy Labelling (EPREL). There you can find more details about all models sold in Europe. Manufacturers must register their products there.

The new labels are used for all electric devices that had the old labels before, like lamps, lights, TVs, washing machines, and fridges.