Privacy Policy – collection and use of personal information
Handling of personal information – fulfilment of contract
In connection with your purchase from Lampemesteren.com, you have given personal information including (but not limited to)
•Your name
•Your address
•Your e-mail address
•Your telephone number
•Your payment information
We use this information to expedite your purchase, as it is necessary for us to fulfil our portion of the transaction. We retain this information for a period of 5 years in compliance with the regulations in Bogføringsloven (Denmark’s Accounting Law). At the end of this period your details will be deleted.
If you have ordered delivery your name, address, telephone number and e-mail address will be given to our shipping company – currently GLS, DPD, UPS, DSV – so they can deliver your purchase.
Handling of personal information – consent
If you have subscribed to our newsletter (checked the ’Yes please – the newsletter is sent once a month’ box) we will use your e-mail address and infomation about your purchase until it is no longer relevant – in practice, until you no longer wish to receive e-mails from us.
You can withdraw your consent at any time. You can do that by either using the link included at the bottom of our e-mails or by contacting us via info@lampemesteren.com and informing us that you no longer want to receive our newsletter and offers.
Data transfer due to business transfer:
On 01.06.2025, the business of Lampemesteren A/S will be taken over and continued by Lampemesteren GmbH. In connection with this business transfer, personal data that you have entrusted to Lampemesteren A/S during the order process will be transferred to Lampemesteren GmbH. This is mainly the personal data mentioned under the item Handling of personal data - fulfilment of contract, as well as order information and your date of birth, if provided. The purposes of data transmission here are exclusively the continued existence and fulfilment of contractual claims as well as the smooth processing of open orders.
The legal basis for this is Art. 6 para. 1 f) GDPR to protect the legitimate interest. We have a legitimate interest in ensuring that the fulfilment of existing contractual claims and the processing of open orders can be guaranteed smoothly despite the takeover of Lampemesteren GmbH. This interest is in line with the customer's interest in effective contract processing.
Duration of storage:
The above-mentioned data will be used and stored by Lampemesteren GmbH at least for the duration of the contract and until the expiry of the statutory or contractual warranty and guarantee rights. In addition, some of this data is stored in accordance with commercial and tax law requirements and retention periods. The data will be deleted as soon as it is no longer required by law.
Rights of data subjects to data transfer:
With regard to the transfer of personal data, you have the following data subjects’ rights in addition to the other rights of data subjects under the GDPR (e.g. right to information, rectification, restriction and deletion):
Right of objection:
On grounds relating to your personal circumstances, you have the right to object to the transfer of your personal data, which is carried out based on Article 6(1)(e) or (f) GDPR, at any time. The controller shall not transfer your personal data unless it can demonstrate compelling legitimate grounds which override your interests, rights, and freedoms, or the processing serves the purpose of asserting, exercising, or defending legal claims. You have the possibility, in connection with the use of information society services, notwithstanding Directive 2002/58/EC, to exercise your right to object by using automated procedures whereby technical specifications are utilized. Right to lodge a complaint with a supervisory authority:
Right to complain to a supervisory authority
Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your residence, your place of work or the place of the alleged infringement, if you believe that the transfer of personal data concerning you violates the EU General Data Protection Regulation. The supervisory authority to which the complaint was lodged informs the complainant of the status and results of the complaint, including the possibility of a judicial remedy under Art. 78 GDPR.
Collection of personal information
The collection of personal information by Lampemesteren takes place within the parameters of existing regulations and the EU’s general regulations regarding data protection (GDPR).
Lampemesteren collects user information from 3 sources:
- From cookies when you visit our websites, for example IP-address, country, pages viewed, categories viewed, brands viewed, interactions/clicks and searches.
- From purchases, for example demographic data, e-mail address, payment information, products, order amount, brands and frequency. This includes transactions e-mails, for example order confirmation & shipment confirmation.
- From user behavior and engagement with the transmitted communication including e-mails, for example opening rate, click patterns and areas of interest.
The purpose of collecting this information serves different areas:
- Obligations. To fulfil our obligations to you as a customer or user of our service – for example purchase, billing, customer service and customer club.
- Customer service. To perform customer service via e-mail, chat or telephone. To answer questions regarding and order or earlier orders, correct mistakes and advise customers.
- Marketing. To show inspiration, product offers/services and personal recommendations via web, e-mail and third-party marketing.
- Customer experience. To improve customer experience and interaction with Lampemesteren – for example personalisation of customer experience and development of new functions and products. This includes administration, protection, operation and maintenance of our websites, system administration and security, consent to statistics about use of the site and purchases and to improve understanding of our customers favourite products.
- Fraud and risk. To prevent fraud and perform reasonable risk assessment.
- Law. To comply with current legislation.
Browsing
When you visit Lampemesteren.com, we collect information about visits to the website. We use this information to improve your customer experience, evaluate use of individual elements of the site and support our marketing.
Browsing the site may trigger a service e-mail.
Lampemesteren.com collects your browsing behaviour (for example categories, brands and products viewed) to improve communication of relevant products and offers to meet you. An example of this collection are the products added to your shopping basket but not purchased. This may trigger a service e-mail reminding you about the products left in your shopping basket. If you do not want to receive an e-mail about uncompleted orders you can unsubscribe via the link at the bottom of the service e-mail.
Data security
Regardless of whether we use your personal information to fulfil a contract or with your consent, we will always handle your information securely and confidentially in accordance with applicable laws, including the Personal Data Regulation and the Data Protection Act.
Your information will only be used for the purpose for which it was collected and will be deleted when this purpose is fulfilled or no longer relevant.
We use third parties to handle your payment information – Adyen – and to handle your purchase – Magento.
We have data handling agreements with these third parties, which is our guarantee that they comply with relevant regulations about the protection of your personal information.
Statistical tools
We use different analytical tools – Google Analytics, for example – to help us collect statistics about the use of the Lampemesteren websites and to give you a better experience.
Third-party cookies
uses third-party services on our sites. These services may use cookies. You can choose to decline third-party cookies by following this link: youronlinechoices.com/ .
Third-party cookies are used for various purposes including creating statistics about your visit to Lampemesteren. We use cookies to see which pages you have visited, and how long you spent visiting them. We use Google Analytics for this purpose.
Marketing/Re-targeting
works together with businesses to improve our online advertising and ensure that you see only ads that are relevant to you. For this purpose, we work with the following suppliers: Facebook, Tradetracker, Youtube, Instagram and Google. If you want to be excluded from this type of advertising, contact us via info@lampemesteren.com
Information, objection, correction, data portability and deletion
You are always free to contact us regarding which of your personal information we hold. You can do this by contacting us:
Lampemesteren A/S
VAT: DK24210081
Birkmosevej 18
DK-6950 Ringkøbing
Tel.: + 45 96 750 477
E-Mail:info@lampemesteren.com
If any of your information is incorrect, you can request that it be corrected. You also have the right to get your personal information in a commonly-used format (data portability). If you want to request a portable copy of your data or make changes, you are welcome to contact us at the e-mail address above.
If you would like us to stop handling your personal information, or limit the handling of this information, please contact us at the e-mail address above.
If you want to withdraw consent of your e-mail address (so we can send you newsletters and relevant offers) you can do so at any time by using the ’Unsubscribe’ link at the bottom of the e-mail.
If you would like to lodge a complaint about Lampmasters' handling of your personal information please contact Datatilsynet (the Danish Data Protection Agency): Borgergade 28,5., DK-1300 København, DENMARK / telephone +45 33 19 32 00 / e-mail: dt@datatilsynet.dk.