Do you have a return or complaint?

1. Step | Check package details

The original packaging is part of the product and should be returned undamaged.

Use suitable outer packaging.

Please note: If damage occurs as a result of inadequate or unsuitable packaging, we reserve the right to claim compensation.

Please check whether your parcel corresponds to the maximum permitted size for delivery to the parcel store:

Weight: max. 20kg

Size: min. 21 cm x 14.8 cm (DIN A5)

Length: max. 100 cm

Composite volume: max. 250 cm, (width + height) x 2 + length

Package Dimensions

Details:

1: Length

2: Width

3: Height

**Package details do not match or you have further questions?

Please contact our customer service and tell us the package dimensions (LxWxH) or have a look at our FAQs.

2. Step | Register in our returns portal

If the package details match, log in to the returns portal with your invoice number and e-mail address (see invoice) and select the items you wish to return. Please note that the new invoice number must be used for returns of replacement deliveries.