MONEY BACK

When will I get my money back?

We'll refund your money as soon as we receive and inspect your return.

It may take 7–10 business days for your return to reach our warehouse.

If you pay by credit card, it will only take a few days for you to receive your money. However, if you pay by bank transfer or invoice, it may take up to 30 days for the funds to appear in your account.

Overview: Below is an overview of how many business days it takes for your money to appear in your account, depending on the payment method:

Payment Card: 2–5 business days after we receive your return—if you paid by credit card, the refund will be credited to your credit card.

PayPal: 2–5 business days from the time we receive the return. With PayPal, you decide whether the money stays in your PayPal account or is transferred to your bank account.

Invoice: Up to 30 business days after we receive the return. You only pay for the items you keep. If you have already paid the full amount and cancel your purchase within the 30-day return period, we will refund you the cost of the returned merchandise.

Bank Transfer: Up to 30 business days after we receive the return. On the return form, you can provide the account number to which the money should be transferred.

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Complaint - Defect in the Product

If you find that an item is defective, please use the link you received after placing your order. Here you can submit various complaints. Select the complaint that best matches your situation and follow the instructions. Once you have filled out and submitted the form, customer service will process your complaint.

NOTE!
Please do not return anything to us until we have made a decision regarding your complaint.