Terms & Conditions

Who are you doing business with?

You are doing business with Lampemesteren.com.

Our offices are located at:
Lampemesteren.com
Birkmosevej 18
DK-6950 Ringkøbing
DENMARK

CVR-number: 24210081

E-mail: info@lampemesteren.com
Tel: +45 96 750 478

Terms & conditions

By placing an order on this website, you automatically agree to our terms and conditions. Therefore, we recommend that you read these conditions thoroughly before you place your order.

Delivery times

Please note that delivery times are guidelines based on estimated delivery times that we receive from the relevant suppliers. Occasionally individual products are temporarily on back order which can create delays; this applies particularly to suppliers based abroad. We will contact you with expected delivery times as soon as they become available.

Purchase of products

When you have chosen the products you want and put them in your shopping basket you will be asked to provide personal information including your name, address and payment information. Once you have done that and placed your order we will send you a confirmation via e-mail. Please note that this is not your final order confirmation.

When your payment is approved and your order has been registered in our warehouse you will receive a final email confirmation including a personal tracking number that you can use to trace your order. Lampermesteren.com will not charge you for your order until it leaves our warehouse.

If you have any further questions about purchase of merchandise from Lampemesteren.com, of if you would prefer personal service and advice, feel free to contact us via telephone at +45 96 750 478 weekdays from 10:00 to 16:00 CET or write to info@lampemesteren.com – we are happy to help. You can also check our FAQ, where we answer the most common questions.

Payment

At Lampemesteren.com we accept payment via VISA, VISA Electron, Mastercard, Maestro, JCB and American Express as well as Dankort/eDankort (DK only) and Mobilepay (DK only). Your payment won’t be charged to your card until your order leaves our warehouse. All prices at Lampemesteren.com are in Euro and include 25% Danish VAT.

We also accept PayPal.

It is also possible to pay via bank transfer. We will ship your order as soon as your payment is registered in our system.

Privacy Policy

At Lampemesteren we collect and use various information about you in connection with your purchase from us.

Below you’ll find our Privacy Policy. Please read through it if you would like to learn more about why and how we securely handle your personal information.

Here you can see how Lampemesteren is complying with Persondataloven (Denmark’s privacy law) as of 24 May 2018.

Read our Privacy Policy here


Cookies

Lampemesteren.com uses cookies to optimise our site’s functionality, making your visit as easy as possible. You can delete cookies from your computer at any time, depending on your choice of browser.

Logging

Lampemesteren.com uses a logging system to collect information that gives us a statistical picture of how many visitors we have, where they come from, which pages they view, etc. This information is only used to optimise Lampemesteren.com.

Terms of trade

We deliver world-wide and we ship via Postnord, GLS and DSV. We offer free shipping within the EU on orders of €99 or more. For orders of less than €99 within the EU the shipping charge is €12. All other shipping charges are calculated according to delivery address. Delivery time also depends on delivery address, as well as whether or not the product is in stock in your desired colour/variant.

Special orders can increase delivery time – you can find information about expected production time in the individual product descriptions. We will provide an estimated delivery date when you place your order, and if for some reason that date cannot be met you will be contacted as soon as possible by Edison, our automated mail system.

We ship the majority of our merchandise via parcel post. This makes it possible to track packages if problems develop or delays occur. Lampemesteren.com is not responsible for delays caused by shipping companies.

Please inspect the contents of your package as soon as it arrives, before the product is installed. Make sure that you have received the correct product, undamaged, and that there is nothing missing from the shipment. If you do not do this within a reasonable amount of time (two days) after delivery, Lampemesteren.com cannot be held responsible for any damage.

If the package and/or its contents are damaged at the time of delivery you should file a report with the shipping service immediately – and no later than two days after you receive the shipment – and return the merchandise to us. Lampemesteren.com is not responsible for products damaged during transport. We always pack your order with great care to minimize any possible shipping damage.

Købeloven (the Purchase Law) may apply in the case of inadequate compliance with regulations. (§8, part 1, nr. 14)

For shipments outside the EU, please be aware that your order may be delayed while clearing customs and that we are not responsible for customs-related delays. You are responsible for any customs duties or import fees.

Returns

You can return your purchase to Lampmesteren.com within 100 days of delivery. Just fill out the return form available in the Customer Service area of our website and include it in the shipping package along with the merchandise. The only cost you will incur if you change your mind about one of our products is the postage for sending it back to us.

Please remember to return the merchandise in its original, undamaged packaging. Avoid writing on the packaging and unnecessary use of tape, and always get a shipping receipt. Incorrect packaging and packing can cause damage during transport, and that can result in us rescinding your right of return so please be careful. Feel free to contact us with any questions you might have about shipping.

Please send your order back to us as quickly as possible, at most 14 days after you have informed us that you would like to make a return.

Remember that you are responsible for the direct costs of returning any merchandise.

You are also responsible for the merchandise from the moment you accept delivery. If it has been installed/mounted or if there is any wear-and-tear or damage we reserve the right to refuse the return.

Please send the return to:
Lampemesteren.com
Birkmosevej 18
DK-6950 Ringkøbing
DENMARK

We recommend that you send the return via parcel post. This makes is easy to track the package and find out whether or not it has been delivered to Lampemesteren.com. In certain situations – such as particularly large, heavy or awkward products or large order quantities – parcel post isn’t the best choice. In that case you are welcome to contact us regarding our other shipping partners and price estimates. Returns sent COD or with insufficient postage will be refused.

When we have received the product and approved the return we will refund the purchase as quickly as possible in accordance with Forbrugeraftaleloven (Consumer Contract Law) §21, parts 3 & 4. We will only refund the credit/debit card used to make the purchase in order to prevent the use of stolen cards. In the case of a bank transfer please include all relevant account numbers, sort codes, etc. Please save your postal receipt as proof of shipment.

Once again, you are responsible for the cost of returning merchandise.

ODR

The Online Dispute Resolution system brings together all consumer complaints about the purchase of products and services made in the EU. This means that you can now lodge a complaint directly with the European webshop where you purchased goods or service that haven’t lived up to your expectations. Consumers can file their complaint on the ODR website, which automatically translates the complaint into the relevant language and forwards it to the webshop in question. The webshop then has two choices – a green button if they accept the complaint or a red button if they dispute it.

The green button sends the complaint on to a consumer complaint service local to the webshop and outside the court system. The red button sends the complaint back to the consumer, who can then choose to pursue it via a complaint service or the European Consumer Centre.

If you choose to file a complaint via the ODR, our email address is info@lampemesteren.com.

We recommend contacting us directly – we’ll try to find a solution right away and save you time and energy.

Depreciation

When a consumer uses a product, that product depreciates or decreases in value. If you use a product beyond what is normally accepted and that product depreciates, Lampemesteren.com has the right to reduce the amount refunded when the product is returned. The depreciation is the difference between the original purchase price and the market price that we can charge when we resell the product after it has been returned. The market price is the products value in an ordinary retail transaction between our webshop and a consumer, and not between our webshop and another webshop or between two consumers.

In certain situations, use of the product means that it can no longer be resold. In that case you lose the right to be refunded for returning that product.

Packaging can play a role in depreciation. Opened, damaged or lost packaging can decrease a products value. If the condition of the packaging affects resale of the product the cost of new packaging will be deducted from your refund.

See more about returns here.

Claims

All merchandise is covered by Købelovens (Purchase Law) rules about the 24 month right of claim. This right of claim means that you can make a claim about any defects that arise within 24 months from the time of purchase. The right of claim does not apply when the defect arises because of improper use, lack of maintenance or everyday wear-and-tear.

If you encounter a defect, missing parts or missing deliveries please contact Customer Service at +45 96 750 478 or info@lampemesteren.com.

In the case of a valid claim we will refund your (reasonable) shipping costs.

Please send the product to:
Lampemesteren.com
Birkemosevej 18
DK-6950 Ringkøbing
DENMARK

Alternative we can email you with a return label that you can print out and attach – in a clearly visible place – to the package.

Liability

Lampemesteren does not accept liability for any errors and/or omissions on this website, sold out products, delivery changes made by our suppliers or any delays beyond our control.

We reserve the right to change information, prices and descriptions of any goods and products at any time and without notice.

We also reserve the right to refuse orders where quantity discounts, customer club cards and discount codes are applied together.

Gift cards

Our gift cards can be used to purchase any of our products. The cards are issued without names, so they make ideal gifts.

Gift cards are valid for three years from the date of purchase. They cannot be exchanged for cash. If you change your mind about a gift card it can be returned within 14 days of purchase for a full refund. Amounts under €10 will be refunded via bank transfer.

Discounts

Discount codes and other discounts cannot be combined with a customer club card or used on already discounted products. Please note that discount codes and other discounts cannot be applied to Philips Hue products.