Please inspect the contents of your package as soon as it arrives. Make sure that you have received the correct product, undamaged, and that there is nothing missing from the shipment. If you do not do this within a reasonable amount of time (two days) after delivery, Lampemesteren.com cannot be held responsible for any damage. If the package and/or its contents are damaged at the time of delivery you should open a claim via the unique link you received after you placed your order – just click on ‘Claim’ at the bottom of the status page and following the instructions. You’ll need photos of both the external and internal packaging – including the shipping label – as well as the damage itself.
Lampemesteren.com is not responsible for products damaged during transport. We always pack your order with great care to minimize any possible shipping damage.
Please contact Customer Service if you have any questions or problems. You can reach us via mail (firstname.lastname@example.org
), live chat or telephone.