If you have changed your mind about your purchase and would like to take advantage of our 100-day return policy, you can open a return via the order link that we previously sent you. The link can be found in any of the mails you received from Edison, our order robot. Click on ‘See my order’, choose ‘Return’ and the bottom of that page and follow the instructions. We will then send you a return label in a separate mail by the end of the next business day.
Return shipping is usually €15 per package, but oversize packages and pallet shipments may cost more. All non-EU returns will be charged based on the size of the return parcels or pallets. If the return costs more than 15 €, customer service will contact you by email, or you’re more than welcome to contact us beforehand.
If you would prefer to make a return yourself, please send the package(s) to:
Odinsvej 6 - Port 32-35
We recommend that you send the package(s) with parcel post. This ensures that the package(s) can be tracked, and eliminates any doubt about whether we have received the package(s) or not.
PLEASE NOTE: The package(s) must be returned to Lampmasters' address – packages sent to a post office or parcel shop will not be picked up.