If you would like to return a product that you have purchased from us just used the unique link you received when you placed your order. Click on ‘Return’ at the bottom of the status page and follow the instructions. Shortly you’ll receive a return shipping label, the price of which h will be deducted from your refund.
Return shipping is usually €15 per package, but oversize packages and pallet shipments may cost more. You’re welcome to contact Customer Service if you have any questions.
Do not write on the original packaging!
If you write on the original packaging or damage it in any other way you decrease the resale value of the product. This will reduce the amount of your refund.
At minimum we will deduct €27.50 from your refund if the original packaging is damaged, or up to 40% of the value of the lamp if – for example – it is not returned in the original packaging or if it is not in sellable condition.
That is why it is very important that you put the product, in its original packaging, in a cardboard shipping box to send it back to us. Using bubble wrap will help to minimize any potential damage during shipping.
Do not use gaffer tape or brown packing tape on original packaging!
Any other questions about returns?
Contact our Customer Service team at firstname.lastname@example.org
or +45 96 75 04 78 – we’re happy to help.